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Animal Chakra Chart
Pendants & Feathers
Mats, Tassels & Prints
Rainbow Bridge
Pet Memorials
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Artwork
Prints - Cards - Bags
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Art Prints by Nelly
Gift Cards
Mouse Mats
Poster Prints & Place Mats
Tote Bags
Leather Bookmarks
Printed Bookmarks
Silver Bookmarks
Craft Supplies
Jewellery Findings
Crystals
Crystal Properties
Pendulums
Wands & Sun Catchers
Car Talisman
Healing & Moonsign
New Baby
Special Designs
Wedding
Accessories
Horse Feathers
Rhythm Beads
Friendship Feathers
Hand-painted Feathers
Quills & Pens
Smudging Feathers
Herbs & Accessories
Vanilla Moon Oils
Bracelets
Dangles & Tassels
Earrings
Hair Feathers
Necklaces
Mandellas
Pouches & Bags
Prayer Beads
Prayer Dolls
Shaman Stones
Spirit Sticks
Talisman & Totems
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Frequently Asked Questions
|
How long will
you take to answer my emails |
I endeavour to
respond to emails within 24 hours. If you
don't receive a reply within 24 hours please email again or
check your spam folder |
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How do I place
an order and what payment methods are available |
All prices are in £ sterling. The price payable shall be that
displayed at the time of ordering.
|
UK Customers
Orders are
placed either using the Paypal Cart for credit card payments or
by Contacting me for Direct Bank Transfer, Cheque and Postal Order
payments. If you are not paying by Credit Card an email
will be sent with payment instructions.
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International Customers
I
only accept Credit Card via Paypal. I do not accept
International Money Orders or Checks
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What do you charge
for Shipping |
P&P costs are on
a set scale depending on the price of your order. The same rate
applies for UK and International Customers
Prices stated are in
£ Sterling
|
0.01 - 9.99 |
2.00 |
|
10.00 -
19.99 |
3.00 |
|
20.00 -
29.99 |
4.00 |
|
30.00 -
49.99 |
5.00 |
|
Over
50.00 |
FREE |
|
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How do I know
if you have received my order
|
Email
confirmation is sent within 24 hours of placing an order |
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How long will
it take to process my order
|
The length of time an order takes
to be processed is dependant on what you have ordered and the
method of payment.
|
Credit Card Payments
Most orders can be made and
posted within 3 days apart from personalised or Custom Made items such as painted feathers, these can take 7 to
14 days to complete. I will always let customers know the
time scale upon enquiry or ordering.
|
Cheque & Postal Order Payments
(UK Customer Only)
If you paying by Postal Order,
Cheque or Bank Transfer, your order can only be processed when
we receive payment. Cheques and Bank Transfers can take 3
to 5 days to clear occasionally they can take longer. As soon as
payment is clear your order will be dispatched within 24 hours
unless you have purchased a personalised or Custom Made item but
confirmation will already have been emailed with a date for
completion |
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Can I cancel my
order
|
Providing you
contact me before your order is dispatched or for Personalised
and Custom Made items as soon as possible after making the
order. If the order is still being processed, I will
cancel the order for you.
Personalised or
Custom Made items that have already been started can not be
cancelled as stated by the
BERR distant selling regulations |
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What delivery
methods are available
|
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UK Customers
All orders
posted within the UK are sent by 1st class Recorded Delivery
|
International Customers
Orders are
posted by International Airmail or International Recorded for
those customers that have purchased International Insurance
|
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Can I track my
order |
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UK Customers
The tracking number will be sent
in a confirmation email as soon as your order is dispatched and
on its way to you. |
International Customers
Tracking is only available to
those customers who purchase International Signed for with extra
Insurance
|
|
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My order has
not arrived, what should I do
|
|
UK Customers
Most orders are usually received within 3 days unless there are
postal disruptions. If you have not received your order
within 7 days please check with Royal Mail online tracking for
information. If your parcel does not arrive and is
regarded as lost by Royal Mail, I will make a claim on your
behalf for compensation. The Royal Mail do not
compensate for P&P cost so only the price of the goods purchase
can be refunded
|
International Customers
International deliveries can take up to 21 days depending on the
destination. Refunds can only be given on purchases deemed
lost if the customer has paid for Tracking and extra insurance
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Can I return an
order |
Items may be returned within 7 days of delivery
providing they are in the same perfect condition they were
delivered in. Personalised or Custom Made Designs can not be
returned as every effort is
made to ensure you the customer are happy with your design before
posting.
Please return goods using
Recorded Signed for your protection
Notification of any damaged items, shortages or other
discrepancies must be received within 7 days of delivery. We
will refund your postage costs provided the order is damaged or
faulty.
Postage costs are none refundable for damage caused by Royal Mail
or other persons once item has been dispatched
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How do I make a
complaint |
Nelly Moon and the House of Native Feathers
prides itself on good customer service and aims
to provide a consistently high quality service. If you are unhappy with
our service or products you should contact us.
Contact Us |
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Home
Contact Us
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FAQ
About Nelly
Links
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Disclaimer
The information contained in this web site should not be used as a substitute
for medical care and advice from your healthcare provider. Healing
services are offered only as an alternative and complimentary healing method.
In all cases, it is recommended that you continue to follow medical treatment as
prescribed by your healthcare provider.
Nelly Moon assumes no responsibility or liability for any injury, loss or damage
incurred as a result of any use or reliance upon the information and material
contained within or downloaded from its website
|
|
0.01 - 9.99 |
2.00 |
|
10.00 - 19.99 |
3.00 |
|
20.00 - 29.99 |
4.00 |
|
30.00 - 49.99 |
5.00 |
|
Over 50.00 |
FREE |
|
